Web Inquiry & Payment Portal - Best Practices

Kellie Romero
3 months agoMarch 4, 2020
what number can my residents call to make a WIPP payment over the phone?
Didn't know it was available.
Erin Resnick, Edmunds GovTech
3 months agoMarch 4, 2020
Hi Kellie! Thank you for your comment. We will be in touch to explain this process more. Standby :)
Maria passafaro
3 months agoMarch 4, 2020
would like to learn more about voice response
Erin Resnick, Edmunds GovTech
3 months agoMarch 4, 2020
Hi Maria! Thank you for your comment. We will be in touch to explain the IVR system. Standby :)
Desiree
3 months agoMarch 4, 2020
00:00:00
I would also like the information for the Voice Response System as well as the Walk-In Payment Processing.
Erin Resnick, Edmunds GovTech
3 months agoMarch 4, 2020
Hi Desiree! Thank you for your comment. We will be in touch to further explain the IVR system, walk-in payment processing, and interest projection on the utility. Standby :)
Desiree
3 months agoMarch 4, 2020
Another thing I would like to request, or know about, would be about projecting interest on the utility (sewer).  That is where we get most of our calls, and since our interest is processed the same as taxes, I was hoping that could be integrated.
Erin Resnick, Edmunds GovTech
3 months agoMarch 5, 2020
Hi Desiree, which organization do you work for? I want to make sure we contact the right Desiree.
Suzanne
3 months agoMarch 4, 2020
Thank you, but why the price increase?  I don't think the increase is going to endear owners to use the system.  Why isn't there an information confirmation system to verify a user's numbers prior to accepting the payment.  Information regarding rejected payments is sometimes not received for over a week.
Erin Resnick, Edmunds GovTech
3 months agoMarch 5, 2020
Hi Suzanne! We appreciate your feedback and concern. Please reach out to our Customer Support Department (Support@EdmundsGovTech.com). They will be able to address your questions directly. Thank you!
Holly
3 months agoMarch 5, 2020
I would also like more information regarding the pay by phone - knowing this was an option would have been great
Erin Resnick, Edmunds GovTech
3 months agoMarch 5, 2020
Hi Holly, thanks for your comment! Which organization do you work for? I want to make sure we contact the right person :)
Alison - Pemberton Twp
3 months agoMarch 5, 2020
We would also like information about phone payments please!
Erin Resnick, Edmunds GovTech
3 months agoMarch 5, 2020
Hi Alison! We will certainly be in touch. Thank you!
Tanyika, Delran
3 months agoMarch 5, 2020
I would also like information on phone payments and over the counter options
Erin Resnick, Edmunds GovTech
3 months agoMarch 5, 2020
Hi Tanyika! We will be in touch :)
Erin Resnick, Edmunds GovTech
3 months agoMarch 5, 2020
For anyone who is interested in phone payments or any other feature, please fill out the short form via this page: www.EdmundsGovTech.com/OnlineBillPay. 

This will help us make sure we have the correct contact information and additional details to best help you!
Carol Layou
about 2 months agoMarch 31, 2020
I would like information on phone payments and over the counter options!

Thank you.
Adam Schaefer
about 1 month agoApril 15, 2020
05:02:03
what number can my residents call to make a WIPP payment over the phone?
Didn't know it was available.
Your comment